Privacy
Privacy policy
How contact and service-request information is handled when you use this website.
Information and use
Information you provide
A service request may include your name, phone number, location, vehicle details, access instructions, and a description of the problem. Do not submit payment-card details, account passwords, medical information, or other sensitive information through a general request form.
How request information is used
Request information should be used to respond, confirm service-area coverage, identify likely battery requirements, coordinate access to the vehicle, provide the requested service, and maintain records required for normal business operations.
How requests are sent
Service-request forms send your details by email so we can call you back. Do not submit payment-card numbers through the form. For urgent help, call (855) 932-5200. Contact us at that number if you have a privacy question about a request you already sent.
Safety and location details
Share only the access instructions needed to reach the vehicle. Do not place gate codes, building credentials, or other reusable security information in an unsecured message unless the final request system is designed to protect it.